Which software AI systems name when Australian care providers ask
Every month we ask AI systems the questions buyers actually ask — then publish which vendors get named, and how often.
When an NDIS provider, an aged-care operator or an allied-health clinic asks ChatGPT, Google’s AI results or Perplexity which software to use, those systems name a handful of vendors and omit the rest. The Named Index measures which ones: 656 questions about choosing care software through a fixed set of AI systems every month, every answer recorded, each vendor scored on how often it is named and how early it appears, and ranked against every vendor we track (116). How the measurement works.
The index is free to read and always will be. What we sell is the work underneath it: which questions a vendor is losing, who is winning them, and — if they want it — the work aimed at those questions. Nothing about paying us changes how you are measured.
Editions
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Edition
October 2026
116vendors scored35.5highest score,
ShiftCare3named in no
answers at all -
Edition
September 2026
116 vendors scored; ShiftCare highest at 32.3; 2 named in no answer at all.
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Edition
August 2026
116 vendors scored; ShiftCare highest at 38.7; 4 named in no answer at all.
Next edition: measured 13 November 2026, published once checked. Follow new editions and research in the feed.
Research
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Research
The homes AI named held 4–5 stars about as often as other rated homes in the same areas
A separate study, not part of the monthly index: what three AI systems named when asked about dementia care in ten areas, against the homes' Star Ratings. Counts only.
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Research
Ask AI the same question a month apart and a different list of vendors comes back
A comparison run alongside The Named Index: August against September 2026, the same questions, the same four AI systems. Not comparable in the same form from October.
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Research
More than half of what AI reads about care software, the vendors wrote
All 30,178 sources cited across the August 2026 edition, classified by who owns the page. The four engines do not read the same web.
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Research
Ask AI like a person and it names a quarter fewer vendors
An experiment run alongside The Named Index, August 2026. Same 400 buying questions, asked two ways.
Disclosure
We sell AI-visibility services, so a reader can discount the index accordingly. Position in this index cannot be purchased. Clients are named in the methodology of each edition published during the engagement and for twelve months after it ends; where a genuine legal or contractual restriction prevents naming one, that edition gives the number withheld instead. No vendor was a client of ours in the October 2026 edition.