The Named Index

Which software AI systems name, measured monthly

Edition 2026-09 · Live APIs

Which vendors AI names

How often each tracked Australian care-sector software vendor is named when buyers ask AI systems for recommendations. Questions cover NDIS, aged care and allied health.

108
Vendors tracked
4
AI engines
35%
Named again on a repeat ask
2
Named zero times

Disclosure. We sell AI-visibility services. Position in this index cannot be purchased, and is never altered for a client. Full disclosure and the client list.

What a change mark means. The mark beside a vendor's name is the change in named in since the previous edition, in percentage points; a row with no mark had no detectable change, which is not the same as no data. Movement is measured over the 384 questions this edition and the previous one both asked. A change is shown only where it is larger than that vendor's own run-to-run variation, taken from the three times every question was asked this edition; anything smaller cannot be told apart from asking again and is not shown. Checked against this edition's own repeat runs, the band marks 5.7% of unchanged comparisons as movement. Rank movement is not shown at all — a rank moves when other vendors move, which is not this vendor being named more or less.

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Visibility score

  1. 1
    ShiftCare
    32.5named in 40%
  2. 2
    Cliniko
    22.9named in 27%
  3. 3
    AlayaCare
    15.2named in 21%
  4. 4
    FlowLogic
    13.9named in 21%
  5. 5
    Lumary +4.2pp
    13.3named in 20%
  6. 6
    Nookal
    13.0named in 19%
  7. 7
    splose
    11.8named in 19%
  8. 8
    coreplus
    11.5named in 18%
  9. 9
    Brevity Care
    11.1named in 18%
  10. 10
    Zanda
    10.1named in 16%
  11. 11
    SupportAbility
    8.7named in 13%
  12. 11
    Halaxy
    8.7named in 13%
  13. 13
    Statura
    7.7named in 11%
  14. 14
    CareMaster −3.3pp
    7.5named in 13%
  15. 15
    Imploy
    5.5named in 9%
  16. 16
    RotaWiz
    5.4named in 9%
  17. 17
    Telstra Health
    5.3named in 8%
  18. 18
    Teiro +3.8pp
    4.1named in 6%
  19. 19
    iinsight
    4.0named in 7%
  20. 20
    PracSuite
    3.3named in 7%
  21. 20
    Astalty −2.4pp
    3.3named in 5%
  22. 22
    CareOS
    3.2named in 5%
  23. 23
    MYP
    3.1named in 6%
  24. 24
    Careview +1.3pp
    3.0named in 5%
  25. 25
    AssurePlus
    2.6named in 4%
  26. 26
    Ideagen Policy Logic
    2.3named in 4%
  27. 26
    Vertex360
    2.3named in 4%
  28. 26
    Nightingale −1.3pp
    2.3named in 4%
  29. 29
    AutumnCare
    2.1named in 3%
  30. 30
    CareIQ
    2.0named in 3%
  31. 30
    Titus CRM
    2.0named in 4%
  32. 32
    Deputy
    1.9named in 3%
  33. 33
    OneBookPlus +2.0pp
    1.8named in 3%
  34. 33
    Mirus Australia
    1.8named in 3%
  35. 35
    Person Centred Software
    1.7named in 2%
  36. 35
    Sandwai −3.4pp
    1.7named in 3%
  37. 37
    Corella +1.0pp
    1.6named in 2%
  38. 38
    Visualcare −1.0pp
    1.5named in 2%
  39. 38
    Care Systems −0.6pp
    1.5named in 3%
  40. 40
    CTARS −2.0pp
    1.4named in 2%
  41. 40
    Webnity Care
    1.4named in 2%
  42. 40
    Lookout −1.9pp
    1.4named in 2%
  43. 43
    VisiCase
    1.3named in 3%
  44. 43
    Complynce −1.8pp
    1.3named in 2%
  45. 43
    Maica
    1.3named in 2%
  46. 43
    CordoCare
    1.3named in 2%
  47. 47
    Centrim Life
    1.2named in 2%
  48. 47
    Cloud Aged Care −2.1pp
    1.2named in 2%
  49. 47
    CareVision
    1.2named in 2%
  50. 47
    AccuNote
    1.2named in 2%
  51. 47
    ClinicComply +0.6pp
    1.2named in 2%
  52. 52
    My Care CRM +0.7pp
    1.1named in 2%
  53. 52
    Appoyo
    1.1named in 2%
  54. 52
    eCase
    1.1named in 2%
  55. 56
    Rostrel
    1.0named in 2%
  56. 56
    Ozler
    1.0named in 1%
  57. 58
    AuditCore
    0.9named in 1%
  58. 58
    Clevero
    0.9named in 2%
  59. 58
    Willow
    0.9named in 1%
  60. 58
    Smartsoft
    0.9named in 2%
  61. 62
    RosterElf
    0.8named in 1%
  62. 62
    NovoCove
    0.8named in 1%
  63. 64
    Audit Pilot
    0.7named in 1%
  64. 64
    Effica
    0.7named in 1%
  65. 64
    Caresoft +0.6pp
    0.7named in 1%
  66. 64
    CareVisor
    0.7named in 1%
  67. 64
    GoodHuman −1.1pp
    0.7named in 1%
  68. 64
    Caretaskr
    0.7named in 1%
  69. 70
    Simplo +0.7pp
    0.6named in 1%
  70. 70
    Carepatron
    0.6named in 1%
  71. 70
    Better Clinics
    0.6named in 1%
  72. 73
    Checkbase
    0.5named in 1%
  73. 73
    Clearline Health
    0.5named in 1%
  74. 73
    Medinex
    0.5named in 1%
  75. 73
    PPMP
    0.5named in 1%
  76. 73
    Worknice
    0.5named in 1%
  77. 73
    Earni
    0.5named in 1%
  78. 79
    TesseractApps
    0.4named in 1%
  79. 79
    MACS
    0.4named in 1%
  80. 82
    Heidi Health −0.4pp
    0.3named in 1%
  81. 82
    Ausvanta
    0.3named in 1%
  82. 82
    Jane App
    0.3named in 1%
  83. 82
    EasyCareHQ
    0.3named in <1%
  84. 82
    eTrack −0.8pp
    0.3named in <1%
  85. 82
    Comm.care by Pnyx
    0.3named in 1%
  86. 82
    Orangised
    0.3named in <1%
  87. 89
    OneTouch Health −1.7pp
    0.2named in <1%
  88. 89
    LAMA Care −0.5pp
    0.2named in <1%
  89. 89
    Inerva
    0.2named in <1%
  90. 89
    Pabau
    0.2named in <1%
  91. 89
    TamCare
    0.2named in <1%
  92. 89
    Evaran Home Care
    0.2named in <1%
  93. 95
    eZaango −0.6pp
    0.1named in <1%
  94. 95
    AxisCare
    0.1named in <1%
  95. 95
    Keen Care
    0.1named in <1%
  96. 95
    Wiise
    0.1named in <1%
  97. 95
    CareSmartz360
    0.1named in <1%
  98. 100
    Seekara
    <0.1named in <1%
  99. 100
    WellSky
    <0.1named in <1%
  100. 100
    TurnPoint Software
    <0.1named in <1%
  101. 100
    Diversity Sync
    <0.1named in <1%
  102. 100
    DayspringCare (DSC Software)
    <0.1named in <1%
  103. 100
    GoldCare
    <0.1named in <1%
  104. 100
    Care Diary
    <0.1named in <1%
  105. 107
    dock'd
    0.0named in 0%
  106. 107
    ProvidersPro
    0.0named in 0%

Two numbers per vendor. Named in is the share of answers that mentioned them at all. The score combines that with where they appeared, and position is rank among the vendors tracked on this page — so adding a vendor to the index moves the score of everyone below them while named in stays exactly where it was. When a score changes and named in does not, the index grew or other vendors moved; nothing changed about how often AI named this one. Vendors whose score reads the same share a rank.

By sector

The overall table mixes three markets. A specialist can look mid-table across all of them and lead its own. Read the sector you sell into.

Aged care

#VendorVisibilityNamed in
1AlayaCare34.743%
2ShiftCare33.844%
3Statura22.832%
4FlowLogic21.432%
5Telstra Health15.321%
6Lumary10.616%
7AssurePlus7.612%
8Brevity Care7.412%

Top 8 of 108 shown for this sector; 100 more scored below. Sector visibility is computed over that sector's questions only, so it is not comparable with the overall score above.

Allied health

#VendorVisibilityNamed in
1Cliniko69.179%
2Nookal39.558%
3coreplus35.154%
4splose33.152%
5Zanda29.846%
6Halaxy25.238%
7PracSuite10.220%
8RotaWiz6.610%

Top 8 of 108 shown for this sector; 100 more scored below. Sector visibility is computed over that sector's questions only, so it is not comparable with the overall score above.

NDIS

#VendorVisibilityNamed in
1ShiftCare57.766%
2SupportAbility24.836%
3Brevity Care24.739%
4Lumary24.137%
5FlowLogic19.429%
6CareMaster16.327%
7AlayaCare9.718%
8Astalty9.614%

Top 8 of 108 shown for this sector; 100 more scored below. Sector visibility is computed over that sector's questions only, so it is not comparable with the overall score above.

By sector and service

Rank within each cell, out of the vendors AI named when Australian buyers asked about that service. A blank is not a low score — it is a vendor the engines never named on those questions. A question can ask about more than one service, and a whole-of-market question (“what software do NDIS providers use in Australia”) asks about none, so the cells do not add up to the edition.

Aged care

VendorBillingof 64Recordsof 64Rosteringof 66Complianceof 53
AlayaCare2125
ShiftCare1216
Statura3541
FlowLogic4432
Telstra Health16357
Lumary68613
AssurePlus4814273
Brevity Care5221220
Imploy8251131
Ideagen Policy Logic3515204

The 10 most visible vendors in this sector, ranked within each cell.

Allied health

VendorBillingof 44Recordsof 50Rosteringof 51Complianceof 54
Cliniko1111
Nookal2423
coreplus4332
splose3246
Zanda6555
Halaxy5664
PracSuite710913
RotaWiz81289
iinsight1171111
CareOS139137

The 10 most visible vendors in this sector, ranked within each cell.

NDIS

VendorBillingof 63Recordsof 69Rosteringof 69Complianceof 65
ShiftCare1111
SupportAbility8223
Brevity Care2445
Lumary7334
FlowLogic5562
CareMaster6756
AlayaCare17699
Astalty4121020
Imploy1111819
Careview10151313

The 10 most visible vendors in this sector, ranked within each cell.

This grid reports one edition. Movement inside a cell is not shown: a cell is scored over the questions that ask about that service, and comparing a cell across editions means comparing it over the questions both editions asked. That is a different measurement from the one above and it is not published here.

What AI read

The domains AI systems drew on most while answering these questions. A source appearing here is not an endorsement of it, and several are not vendors at all — comparison articles, directories and community threads carry considerable weight in this category.

#DomainTimes cited
1shiftcare.com1710
2imploy.com.au1409
3flowlogic.com.au1373
4teiro.com.au1175
5bookedsolid.health1047
6rotawiz.com.au1038
7statura.care970
8ndiscompliant.com.au727
9pabau.com678
10ndisgrowth.com.au678
11brevity.com.au633
12softwarehq.com.au632

What we asked

650 questions, put to every engine this edition reports. Not every question produces an answer on every engine: Google AI Overviews answered 649. A question with no answer is recorded as no surface, never as a score of zero. By sector: NDIS 221, Aged care 219, Allied health 210. Every question is Australian-scoped. The set for this edition is the one recorded here; month-over-month movement is measured over the questions this edition and the previous one both asked, so growing the set does not move a delta.

Question typeCountShare
Conversational32550%
Broad category8012%
Compliance and regulation619%
Notes and records467%
Billing and claiming376%
Comparison and alternatives355%
Situational (size, stage, setting)305%
Price203%
Rostering and workforce162%

77 of these 650 name a vendor in the question — "alternatives to X", "X vs Y". Those are real buyer queries, but a vendor named in the question is named back almost every time, and only a handful of vendors get asked about that way. They were asked and their answers are kept; the scores on this page are computed without them.

One example of each:

best NDIS software in Australia
compare NDIS software options in Australia
what software do NDIS providers need for the new claims system in Australia
NDIS software for a provider with 20 support workers in Australia
cheapest NDIS practice management software in Australia
we run a small NDIS business in Australia and we're trying to work out which software to go with, what would you suggest
NDIS software that syncs invoices with Xero in Australia
NDIS software with progress notes that hold up in an audit Australia
NDIS software that stops staff writing notes in the wrong file Australia

Half the set is phrased as a search query and half the way a person actually types — the same buying intents, asked both ways, so the difference between them can be measured rather than assumed. Measured in the 2026-08 edition: asked conversationally, these systems named about a quarter fewer vendors.

Method

Disclosure. We sell AI-visibility services. Position in this index cannot be purchased, and is never altered for a client. Clients are named in the methodology of each edition published during the engagement and for twelve months after it ends; where a genuine legal or contractual restriction prevents naming one, that edition gives the number withheld instead. We do not guarantee placement in any AI system's answers; no published research demonstrates that any technique reliably produces one.

Clients appearing in this edition: none this edition.

Answer sourceLive APIs — Chat engines by their own API; the Google surfaces via a third-party SERP-data provider.
EnginesChatGPT, Perplexity, Google AI Mode, Google AI Overviews
ModelsChatGPT — gpt-5.1
Google AI Mode — no model selection — whatever Google served
Google AI Overviews — no model selection — whatever Google served
Perplexity — sonar
Answers collected byChatGPT OpenAI Responses API — official; Perplexity Perplexity Sonar API — official; Google AI Mode DataForSEO SERP API — third-party collector; Google AI Overviews DataForSEO SERP API — third-party collector. The chat engines are queried through the providers' own APIs; we never automate their web interfaces. Google publishes no API for AI Overviews or AI Mode, so those surfaces are collected for us by a third-party SERP-data provider.
Runs per question3 per engine
Runs7,800 asked · 7,778 answered · 6,855 scored.A question can be asked and get no answer — Google renders no AI Overview for many queries, which is recorded as no surface rather than as a score of zero. Questions naming a vendor are asked and stored but excluded from the scores.
Vendors tracked108 — the exact number covered, no more
Scan date2026-09-13
Scoremean(presence x prominence) x 100, averaged over question-and-engine cells rather than runs. Presence is how often a vendor is named. Prominence weights position — but position among the vendors this index tracks, not position in the answer: a vendor named after two products we do not track still counts as first (1st = 1.00, 2nd = 0.80, 3rd = 0.65, 4th = 0.55, 5th = 0.45, 6th+ = 0.35). Adding a vendor to the registry therefore moves the scores below it even when nothing about AI has changed, so every edition is rescored against the current registry before any month-over-month figure is published.
Answer stabilityWhen an AI system named a vendor at all, it named them again on every repeat of the same question 35% of the time. AI answers vary between identical queries, so visibility is a probability rather than a fixed position; we publish that rather than hide it.
Deflection rate0.0% of answers named no tracked vendor but did name a software review directory — Capterra, G2, GetApp, NDIS Growth, Provider Institute, SafetyCulture, Software Advice. Not once in this edition. No answer sent a buyer to a directory in place of a product.

The instrument is fixed for an edition — the models, the engines and the question set. Changing any of them changes which vendors get named, so a month-over-month figure computed across a change would be measuring this index rather than the market. That is why each is recorded above. The question set does change between editions — it grows, and a question that turns out to be aimed at the wrong market is retired — but movement is measured over the questions both editions asked, so a change to the set cannot move a delta.

This measures how often each vendor is named by AI systems. It is not an assessment of product quality, suitability or compliance, and should not be read as one. API-based engines are not identical to their consumer apps; results may differ from what a buyer sees in the app. Raw outputs are retained for three years. Corrections: email corrections@namedindex.com and we will amend and note it in the next edition.

Restated — this edition has been rebuilt since it was published on 2026-09-13

12 scores differ from the figures first published. The number of tracked vendors is unchanged, so this is not a registry effect. 255 of this edition's 7,800 runs were not returned when it was first published - 233 of them errors from our data supplier - and were retried and stored the same day; every score here is computed over the complete set.

VendorAs publishedNow Change
Cliniko22.722.9+0.2
Lumary13.413.3-0.2
Statura7.67.7+0.1
ShiftCare32.632.5-0.1
CareMaster7.67.5-0.1
AlayaCare15.315.2-0.1
Brevity Care11.211.1-0.1
Halaxy8.68.7+0.1

Largest 8 of 12 shown.

The figures as first published are kept, unaltered, and are what this table compares against. A restatement is never a correction to the evidence — stored answers are append-only and nothing is ever deleted.